We have been happily driving our new Mazda for about a month. Now we are writing to thank you for making our purchase a truly effortless and completely rewarding experience
To repeat a comment to Spencer one day, you have fine-tuned your business model to perfection. Years ago, in the large enterprise software business, we strove to “delight our customer, and exceed his expectations”. We say now, that in our transaction with S&S, each and every member of your team worked as a unit to thoroughly delight us, and exceed our own expectations in every way.
Spencer heard our requirements, showed us models we wanted to see –expertly explaining every feature and option of various makes. We made our choice, and several days later our new car was delivered at your lot ready to drive home — licensed, registered, insured, and made fully compliant with every (seemingly arcane) Mexican regulation. Karen then followed up with a thorough half-hour ‘cockpit’ check before she turned us loose, making sure that we understood the function of every button, control, and software feature of this sophisticated vehicle.
We simply cannot imagine, as the alternative, how complicated, time-consuming, and error-prone it would be for an ex-pat to purchase a car from a Guadalajara dealer on his or her own.
And unexpectedly as it turns out, we learned that our relationship will continue for years, as your business model extends to after-sale care in the form of providing dealer regularly scheduled and required warranty service by Mazda-Guadalajara. We remain delighted with our car and with the team at S&S.
Hoping that our thanks, and admiration will be conveyed to your entire staff,
Respectfully,